Prim

Salon Policies



Appointments

-Please arrive on time for your appointment to ensure you can receive your full service.
-We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
-Prim will allow 15 minutes after the scheduled time until the appointment is a “no show”.
-Three “no show” appointments put the client at risk of being released from the client list.
-If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment.
-We regret that we cannot be responsible for loss or damage to personal articles.
-Please keep all valuable items with you during your service.
-Please advise our staff of any allergies or sensitivities you may have.
-Our employees work as a team.
-If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.
-No pets are allowed in the salon.
-No smoking is allowed in the salon.
-If a child is accompanying you, please note that you are responsible for your child. This includes and damage to the salon.




Cancellations

-Should you need to cancel or change the date of your appointment, we request a minimum of 24 hours’ notice.
-Please note: a 72 hour notice is required for all extensions and keratin treatment services. A credit card may be required to secure certain Hair services.
-You will be charged the full service price for missing your appointment without any notice.




Pricing

-Prices will be posted at the front desk and clients will be charged accordingly.
-All prices are subject to change at the discretion of management.
-Gratuities are between you and the stylist.



Methods Of Payment

-We accept Visa, MasterCard as well as cash or d-debit cards and personal checks.
-We do not accept third party checks.
-All services must be paid the same day of the service.

Return Policy

-All products and services are non-refundable.