A & E Creations is family owned and operated. Established in 2009. Our products are handmade with great detail on components used and durability. Hand painted items do require more time for delivery, please be patient. We use the best of Spandex material for our hand sewn headbands. Customer service is very important to us. We do have certain requirements on exchanges, no refunds allowed, and no checks accepted. We appreciate that you have considered us to provide you with unique items, as we are aware that you can shop at so many other places. We appreciate your business.