Colbert/Ball Tax Services

Colbert/Ball Tax Service understands that whenever a customer visits their location for service, the client will be immediately assisted by a trained professional. We are professionals who understands the importance of Customer Service as it relates to our clients income tax being processed in a in a fast and efficient manner. It is our desire at the corporate office for each of our clients to feel special and to be taken well care of whether the client calls or visits our office.
We truly believe it should be a wonderful experience for our clients because they have chosen and trusted Colbert/Ball Tax Service to have their taxes processed. At Colbert / Ball Tax Service, our clients should not expect anything less.
There are three mottoes in which Colbert/Ball Tax Service stands firm on and expect each employee to uphold:

We offer our customers Superior Service
We offer our customers a Superior Product
We encourage constant innovation

At Colbert/Ball Tax Service we believe that our customers come first. We set ourselves apart from our competition by looking at our customers as people instead of just numbers. We expect our tax preparers to build relationships with each customer. We go the extra mile in providing our clients with advice and information that is required so that we are able to increase our clients return amount both now and in the future. We also offer our clients incentives whenever they refer family members and friends to us. We offer our clients $10 cash for each referral that has his or her taxes processed with us.

Prior to any of our customers leaving our facility, we provide each of them a complete analysis and a copy of their tax return, along with a gift to show our appreciation for their decision to do business with us. Colbert/Ball believes that we should always have a superior product to offer our customers; a product that will provide our customers the best return on their dollar that the market has to offer. We have one of the top software packages in the industry, and the best banking relationship that is custom designed especially for our customers needs. Colbert/Ball Tax Service will have the latest technology available to increase production and efficiency. We encourage constant innovation with each of our staff members and our customers. It is our belief that having this process in place helps to strengthen our customer base and customer service efforts. Interaction with our staff and clients allows us to gain information first hand and stay ahead as an industry leader

Colbert/Ball Tax Service is the Tax Service of the Future

In addition to preparing individual tax returns, Colbert/Ball Tax Service provides tax preparation services for Federal and State tax returns for individuals and small businesses. One of the main focuses at CBTS is on electronic filing of tax returns and the ability to secure quick refunds through Refund Anticipation Loans (RALS), generally within 24 hours.

CBTS understands the needs of our tax clients. We have made a commitment to providing trained professionals for fast and efficient service to each of our customers. We set ourselves apart from our competition because we care and call proficient attention to detail. Our customers are never just another number.