Columbus Water Works

The Columbus Water Works is upgrading the Automated Meter Reading: Better Technology to Serve YOU!

Customer Information System to better serve you. The first upgrade — Automated Meter Reading (AMR) — begins this month with additional upgrades being phased in over the next few years.

Why change to monthly Automated Meter Reading (AMR)?
In the past, your meter was read manually every two months and the usage was split over the following two months of billing. With AMR, your meter will be read monthly and you’ll be billed for the previous 30 days – just like your power, cable or gas bill.

How does monthly Automated Meter Reading (AMR) work?
A meter reader will drive through your neighborhood and when the meter reader gets near the meter, your meter information is transmitted. This technology allows Columbus Water Works to collect data from the meter every month.

AMR will simplify and improve the billing process by providing more current and accurate usage information.

Will My Bill Be More?
Yes, but for ONE MONTH ONLY. On your April or May bill – as we adjust customers to monthly billing cycles – you’ll see a higher bill for
only that month.

Visit CWWGA.ORG for frequently asked questions, informational videos and all the information you need about Automated Meter Reading.

Thank you for your patience as Columbus Water Works upgrades to improve what we do for you.

For payment assistance during this transition or to speak to a customer service representative, please call 706-649-3400 or visit the Columbus Water Works offices at 1421 Veterans Parkway.