Cooke's Food Store

At Cooke's Food Store we engage with our customers beyond the walls of our store: you can find us on Facebook, Twitter, Instagram and Pinterest.

Our Engagement Guidelines will provide you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information.

Cooke's Food Store Customer Engagement Guidelines

Thank you for joining us on our social channels. Please take a moment to read the following guidelines.

We ask you to follow these when contributing to any of our social channels.

1. Don’t do anything that breaks the law.
2. Be polite and courteous, even if you disagree. Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.
3. Stay on topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third party sites.
4. Keep it real. All wall postings should come from a real person and Facebook profile. Postings from fake or anonymous profiles will be deleted when discovered.
5. There is a place for customer service-related questions, complaints, concerns or ideas from customers. If you are a customer and have a customer service comment, complaint, concern or idea, we encourage you to contact our store directly to speak with our store manager. If you have a question, complaint, concern or idea that you would like to share, please note that we will always take the conversation offline to ensure that we meet and exceed your expectations.
6. We reserve the right to remove content posted to any of our social channels that violates these guidelines.