High Point 911

Welcome to the City of High Point’s 9-1-1 Facebook page. High Point 9-1-1 consist of a team of professional telecommunicatior’s who are dedicated to combining technology, training and compassion to the citizens and visitors of our city. It is High Point 9-1-1’s goal to treat each caller with the highest quality of service possible.

High Point 9-1-1 functions as the critical link between it’s callers and Police, Fire and Medical assistance. High Point 9-1-1 helps people with both emergency and non-emergency needs while dispatching calls for service and transfer request for EMS to appropriate agencies. Multiple agencies including the High Point Police and Fire Departments as well as calls for Park Rangers and Animal Control Officers are covered by the communications center. High Point 9-1-1 operates under the city’s Information Technology Services Department.

Four teams make up High Point 9-1-1, allowing the city to handle 24/7 service at all times. Each telecommunication is cross-trained in Police and Fire related call dispatching. The communications center uses a state of the art Computer Aided Dispatch (CAD) system and digital trunked radio system. Each month High Point 9-1-1 telecommunicator’s answer an average of 25,000 telephone calls, and 700 dispatch calls for service.

It is the goal of the High Point 9-1-1 Facebook page to bring the citizen’s of High Point closer to their first point of safety when needed. This page will allow an inside look of everyday operations of High Point 9-1-1 and will also give monthly tips and public information notices as well. Thank you for visiting our page, and we hope that High Point 9-1-1 can assist with all of your public safety needs!