Very relaxed grooming experience for your fur baby. No cages or Kennels, dogs are free to play, nap on pet beds and there is food, water and lots of treats! I try to schedule one dogs one at a time so I can spend one on one time with the dog. I have a window seat so they can look outside, and they do! I put in a pet-sized mirror so they can look at themselves, and they do! I love my job, where else can you spend all day with puppies!! Michelle