Our social media team is active during normal weekday business hours. We won't be active after-hours or on weekends, unless it's a crisis or emergency situation.
If you have a specific question related to your account, here are some handy phone numbers:
LG&E customers, 502-589-1444 or toll-free at 1-800-331-7370
KU customers, 1-800-981-0600.
Facebook Discussion Guidelines:
We encourage customer comments on any posts here, but this is a “family-friendly” conversation, so we have a few commenting ground rules to keep us all in line.
-- Treat others as you’d like to be treated
-- Comments should be focused on the topic at hand
-- Do not include any account specifics (i.e. address, phone or acct. #)
-- Profanity, hate speech or personal attacks are not allowed
-- Do not include excessive links
-- Do not overtly promote a business or product
-- No spam
Posts that violate any of these guidelines will be removed. We will attempt to contact you to explain the removal of your post.