Marlborough Savings Bank

We are committed to creating a positive banking experience for each and every customer we serve. It’s this commitment that makes us the preferred community bank. We like banking, our community, our customers, and our fellow colleagues. And we reflect this positive attitude through individualized delivery of banking services – whether for personal banking or business banking – we look after the financial needs of our customers.

What makes Marlborough Savings Bank (MSB) a Massachusetts Mutual Savings Bank?

Because our bank operates under a mutual savings charter, we answer to our depositors – not to shareholders. We are governed by a Board which is elected by Corporators who are members of the communities we serve. Our Board has no financial stake in the organization and therefore makes decisions based on what is best to keep the bank strong and sound while still meeting the needs of the communities we serve. Money taken in (deposits) is lent back into the community (mortgages, small business loans, etc.) we serve. This reinvestment helps our economy and local employment.

What are the financial benefits of banking with MSB?

Our goal is to serve our customers with the highest value banking solutions such as:

Free checking
Free online banking and bill pay
Free mobile banking
Free unlimited ATM transactions at MSB & SUM terminals
Free e-Statements or paper statements

What is our view of Community Banking?

At MSB, we believe it’s our duty to support our communities. Each year we donate thousands of dollars to local charities. Additionally, our employees are connected to these organizations through volunteering and active participation. We live and work here too!

What do we do to make changing banks easier?

MSB is known for great, no hassle customer service. Our employees make it a breeze to help customers switch to MSB. Our personal bankers will assist with everything from direct deposit to setting up all of a customer’s bills in bill pay.

What do we do to stay accessible to customers?

At MSB, we believe that ease of communication is key. In fact, we have direct phone numbers right on our website… right on up to our CEO. You won’t find that at other financial institutions. And if someone chooses to call our main number during normal business hours, they get a live person, not an automated voice maze. This is very unique these days.

What’s in it for you?

Attention to customer service has been the cornerstone of our culture for over 150 years. This is the primary reason we’ve remained a Mutual Savings Bank, accountable to customers and not an outside board. Even our website, www.agreatbank.com, illustrates our commitment to being a great bank. Our customers tend to stay with us. They count on us to provide excellence in banking service, convenience, and value through a lifetime of changes. Whether getting that first checking account, applying for a home loan, consolidating debt, saving for college, planning for retirement, or any other financial service, we’re here to help. You’ll enjoy the difference at Marlborough Savings Bank.