Piercetech

We work autonomously or in conjunction with your IT department to deploy flexible, turnkey solutions for all elements of your project. Our principals have more than 25 years of experience in contact center consulting, optimization, custom development, and integration services. We built the earliest network to deliver customer relationship management (CRM) solutions, before the term CRM was even coined.

This extensive experience means that we understand how large contact centers work, allowing us to bridge the gap between traditional contact center technology and processes for 500 to 20,000-seat call centers. Your center will benefit from our complete customer service-based platform that bridges social interactions online with up-to-date techniques and methods for managing customers and employees, while delivering strategic advantages based on world-class operations and best practices.

Piercetech has completed hundreds of projects, large and small, saving clients millions of dollars per year as a result of our recommendations and solutions. We take pride in our results and our clients' positive feedback, offering numerous references to substantiate our excellent performance. Give us a call to discuss how Piercetech can provide the same level of performance for your company and your customers.