Town & Country Federal Credit Union Maine

Facebook Community Guidelines

As a member-owned cooperative, Town & Country Federal Credit Union is an active member of the communities we serve. We like to keep our members and the public updated about the things we do in the community, and often use social media to get the word out. We also count on social media to communicate with the public about credit union matters. So, we have created the following guidelines on how we interact with the public via social media, and on the rules that apply to all content posted on our Facebook page.

SUMMARY:
Our Facebook page, https://www.facebook.com/TownandCountryFCU?sk=wall, is public. This means that everything you post on our Facebook page is visible to the public without being a member of Facebook, and may be searched through Google or any other web search engine. For the purposes of these Guidelines, any content you post of our Facebook page, whether by post, comment, or otherwise, is referred to as the “post.”

When posting, please keep your posts relevant to the topic of the conversation, and be respectful of others at all times. Make sure that your posts do not infringe on anyone’s copyrighted works or other intellectual property. If you want to use an image, audio, video or text that you do not have a right to post on Facebook, make sure you get the owner’s permission before using it. Better yet, submit your own original content. If you know the content is fraudulent, do not use it.

To protect your privacy and the privacy of others, do not include any personally identifiable information such as Social Security numbers, account numbers, phone numbers, mailing or e-mail addresses in any post. We may remove any post that includes personally identifiable information or that otherwise does not meet these Guidelines. However, because our Facebook page is public, we are not responsible for any content or comments expressed on it except the ones posted by us from our authorized Facebook account.

This page is monitored by our employees, and while we will do our best to respond to your comments, we cannot guarantee a response.

This is only a summary of our Guidelines. The important details are below.

IMPORTANT DETAILS:
Note to our Members:
We never ask for or provide any account-specific information via Facebook. If you are a member of Town & Country and have a question about your account, please contact us by doing one or more of the following:
• Phone: 800-649-3495
• Website: tcfcu.com
• In Person: stop by one of our six branch locations
Please remember to never post any private or confidential information on Facebook. If you choose to contact us through Facebook, please send us a direct message with your full name, phone number and/or mailing address. Our customer representative will contact you offline by phone or mail, as soon as possible.
From time to time you may receive communications from us about a service inquiry or a financial need you described on Facebook or on another social media website. We will never ask you to provide any personal or confidential information through Facebook, so please do not respond to any Facebook inquiries with such information. Legitimate communications from Town & Country will always instruct you to contact us offline by phone or mail.

Content Moderation:
When making a post on our Facebook page, please remember that:
• Town & Country’s employees monitor and review all posts on our Facebook page to make sure they comply with these Guidelines and with our other policies. If we determine that your post is offensive, inappropriate or otherwise violates these Guidelines, we may ban you from our Facebook page immediately and without notice.

• You may not use our Facebook page to harass or intimidate others, or to incite or engage in any illegal conduct. Such posts may be reported to appropriate authorities.

• You may not post on or transmit through our Facebook page any contents, including audio, visual, or textual, that you do not own or that you are not properly authorized to post on or transmit.

• You may not use our Facebook page to submit any formal or informal, legal or administrative, service, demand, claim or complaint, or use our Facebook page to exhaust any legal and/or administrative remedy;

• You may not use our Facebook page to report phishing or criminal activity. To make a report, please call 800-649-3495. If you received a suspicious communication, please forward it to info@tcfcu.com.

• If you have any specific questions about the services we provide or about your account, it is always best to contact us by phone, in person, or by going to www.tcfcu.com.

Online Candor:
At Town & County, we believe in treating everyone with dignity and respect, whether in person or online, and expect the same from anyone who visits or posts on our Facebook page. We work hard to keep the content of our Facebook page interesting and relevant, and ask that all posts stay on point of what the discussion in the thread is about. We may delete irrelevant posts, including solicitations and identical or very similar posts by the same person (whether or not a different alias is used).
While we understand that a healthy discussion may involve a reasonable critique, any negative, derogatory, or offensive comments about Town & Country, it members or affiliates will be removed. We may also remove any post that has any of the following content, and ban the author of such post from our Facebook page:
• Obscene, profane, indecent, lewd, sexually explicit, or pornographic, whether or not masked using symbols, intentional misspellings or characters;
• Abusive, intimidating, bullying, attacking, harassing or stalking;
• Hateful or discriminatory in any way, whether based on gender, race, nationality, religion, age, sexual orientation or disability;
• Libelous, defamatory, derogatory, false or misleading;
• Post with spam, virus, malware, spyware, or any other harmful elements; or
• Any other post that we determine is offensive, inappropriate, harmful, or otherwise incompatible with these Guidelines and/or with Town & Country’s other policies.

Intellectual Property and Related Matters:
Please remember that you are solely responsible for making sure that your post does not infringe on or otherwise violate any right of any third party, including copyright, trademark, patent, trade secret, other intellectual property or proprietary rights, the right of publicity and the right of privacy. Unauthorized use or distribution of another’s intellectual property, including copyrighted materials such as photographs, recordings, art, text, software, is strictly prohibited and may subject you to claims of infringement by the owner of such intellectual property.
• Your Warranties and Representations:
By submitting a post on our Facebook page, you warrant and represent to Town & Country that: (a) your post is non-confidential; (b) your post does not violate any right of any third party; (c) you are the sole and rightful owner of the post you submit and no party other than you has any right, title or interest in and to the post or any part of the post; or that you have been properly authorized by the owner to submit the post; (d) the post does not contain any viruses or harmful elements; (e) you are the authorized account holder of the email address associated with your Facebook account used to submit the post; (f) you are not impersonating any person or entity and are not otherwise using misleading information to your identity or as to your post; (g) your post does not violate these Guidelines.
• Town & Country’s Use of Your Post or Comment:
By submitting a post on our Facebook page, you are granting to Town & Country and its affiliates, all without further consent from or compensation to you: (a) the fully-paid up, royalty-free, irrevocable, perpetual, nonexclusive license and right to use, prepare derivate works of, reproduce, display, distribute, transmit, broadcast, incorporate into other materials, alter, edit, transmit, televise, and digitize the post, its content, ideas expressed therein, or any part thereof for any purpose, including for marketing and advertisement materials; and (b) the right to use the name associated with your Facebook account. Town & Country is not obligated or required to use your post in any way.

Third-Party Sites:
Town & Country enjoys advertising and marketing relationships with many local and national partners. From time to time, we may post links to sites of third parties who we think may be of interest to our members and the public visiting our Facebook page. Please note, however, that such links do not in any way constitute an official endorsement by Town & Country of any third party, its site, products or services. We will do our best to identify and disclose any relationships that Town & Country may have with a site or company, when possible.

Personal Data:
When you submit a post on our Facebook page, you agree to Facebook’s and Town & Country’s collection and use of your personal information as provided in Facebook’s Terms and Policies, click here, and in Town & Country’s Privacy Policy, which can be found here.

For Media Representatives:
If you are a media representative, please contact our Marketing Department at marketing@tcfcu.com or call 207-773-5656 extension 5330 for more information.